Shipping policy

This Shipping Policy explains how Outfitlo (operated by Veonira LLC) processes and delivers orders placed through our online store. We are committed to ensuring your order reaches you as quickly and transparently as possible.

1. Shipping Costs

  • Free Shipping: We are proud to offer Free Shipping on all orders within the United States. No hidden costs or surprise fees at checkout.

2. Total Delivery Time To estimate when you will receive your order, please refer to the following timeline:

Total Delivery Time = Order Processing Time + Order Transit Time

  • Order Processing Time: 1 to 2 Business Days (Monday to Friday)
  • Order Transit Time: 6 to 10 Business Days (Monday to Friday)
  • Order Cutoff Time: 5:00 PM (EST) Eastern Standard Time (New York)
  • Estimated Total Delivery Time: 7 to 12 Business Days

3. Shipping Destinations & Timelines

Country Total Shipping Time Shipping Cost
United States 7 - 12 Business Days FREE

4. Our Carrier Partners We work with trusted carriers such as USPS, UPS, and FedEx to ensure your package is handled with care and delivered on time.

5. Shipping Process & Tracking Once your order has been shipped, you will receive an email notification containing a tracking number. You can follow your order's status directly through the carrier's portal or via the tracking link provided in your email.

6. Lost or Damaged Items

  • Damaged: If your item arrives damaged, please contact us at support@outfitlo.com within 48 hours of delivery with photos of the package and product.
  • Lost: If your tracking information stops updating for an extended period, please reach out to us so we can initiate an investigation with the carrier.

7. Customs Duties & VAT For our USA customers, no additional duties or taxes are charged at delivery. The price you see at checkout is the final price you pay.

8. Possible Reasons for Order Delay

  • High volume during peak holiday seasons (e.g., Black Friday, Christmas).
  • Incorrect address or missing phone number provided by the customer.
  • Extreme weather conditions affecting carrier networks.

9. Track Your Order As soon as your order ships, we'll send you a confirmation email with your tracking number. Once your order is fulfilled, you can monitor its progress in real-time here: https://outfitlo.com/apps/parcelpanel

Contact Information

  • Website: Outfitlo
  • Email: support@outfitlo.com
  • Phone: +1 (929) 570-3863
  • Customer Service Hours: Monday to Friday: 9:00 a.m. to 5:00 p.m. (EST)
  • Response Time: We aim to respond within 24 hours.

Outfitlo is operated by Veonira LLC, a company based in the US.